The Federal Transit Administration (FTA) requires a coordinated public transit-human services transportation plan developed through a local process that includes participation from private, non-profit, and public transportation providers; social service agencies; and the general public.

RIPTA recently launched a planning process to consider developing a One-Call/One-Click transportation resource for Rhode Island. This resource would provide a single point of contact for customized trip planning information by phone or through a website, particularly for older adults, people with disabilities, and low-income individuals.