New to RIPTA? We’re Here to Help!
Feeling a little unsure about taking the bus for the first time?
You’re not alone—and that’s exactly why we created Bus Buddy.
It’s a free program designed to help you learn the ropes so you can ride with confidence.
What is the Bus Buddy program?
If you’re new to RIPTA or just need a little extra help learning the bus system, the Bus Buddy Program is here for you. A Bus Buddy will meet you in person, ride with you, and show you everything you need to know to travel with ease.
Our goal is simple: help riders gain confidence and independence when using public transit.
Bus Buddy connects you with a friendly RIPTA staff member who will:
- Help you plan your trip
- Meet you at the bus stop closest to your home
- Walk you through reading schedules and maps
- Explain how to pay your fare with Wave, RIPTA’s smart fare system (you are required to pay your own fare)
- Teach you how to board, find your seat, and request your stop
- Help you with transferring to another route
- Answer any questions you have along the way
It’s a hands-on way to learn the system, with a friendly face right by your side.
How It Works
- Request a Bus Buddy
Email busbuddy@ripta.com to let us know where you’re starting, where you’re going, and when you’d like to ride. - We’ll Match You with a Buddy
A Bus Buddy will confirm your trip details and set up a time to meet. - Ride Together
On the day of your trip, your Bus Buddy will meet you at your stop, guide you through the ride, and share tips for next time. - Ride With Confidence
Next time you ride, you’ll be ready to do it on your own—stress-free! - Optional Follow-Up
We’ll check in after your ride to see if you need any more help.
Who Can Request a Bus Buddy?
Anyone who wants a little extra help!
- First-time riders
- Seniors
- Students
- People learning a new route
- Anyone who just wants to feel more confident using RIPTA
Ready to Ride? Let’s Get Started!
401-784-9575
busbuddy@ripta.com
With RIPTA’s Bus Buddy, you’re never riding alone.