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RIPTA is working with the statewide Human Services Transportation Coordinating Council to prepare a 2022 update of the Rhode Island Public Transit-Human Services Transportation Coordinated PlanThis plan is updated every five years to consider the changing transportation needs of individuals with disabilities, older adults, and others who need transportation assistance; provide strategies for meeting those needs; and prioritize services for funding and implementation.

Public Outreach

RIPTA has led 6 public outreach sessions to gather public input on the project, beginning with 4 listening sessions online in April and May 2022. In July, the project team scheduled two strategy sessions where they shared updates on a statewide transportation inventory and needs assessment and heard public input on proposed strategies.

The team has also participated in Accessible Transportation Advisory Committee (ATAC) meetings in May and August to keep the group informed and gather their feedback.

If you missed any of these sessions, you may view a copy of the April/May presentation here and a copy of the July presentation here).

Coordinated Planning Strategies

Using public input and lessons shared by successful programs in other states, the project team is now prioritizing strategies for future investment. These may include:

  • Transportation Services: Improvements and enhancement to existing transportation services such as RIPTA fixed route, RIPTA Flex, RIde paratransit, Non-Emergency Medical Transportation (NEMT), local services and other shuttles.
  • Mobility Management: Creation of more formal programs to improve information sharing, trip planning, and access to transportation services across transportation providers, agencies, and riders.
  • Training: Programs that offer riders travel training on how to use transportation services as well as offer improved sensitivity training for staff that interact with riders.
  • Information and Communications: Resources that explain available transportation services and simplify the process of planning travel and obtaining rides.
  • Vehicles and Infrastructure: Support for the purchase and maintenance of vehicles and for improving infrastructure at bus stops and key facilities that serve riders.
  • Funding: Resources for maintaining existing and expanding services, providing subsidies for low-income riders, and ensuring equity in service delivery
  • Coordination: Programs that support ongoing coordination among providers and other agencies

For further information or to provide specific comments on the proposed strategies or Coordinated Plan, please email Joelle Kanter at

A draft plan should be available for review and comment in September, and the plan should be finalized in November 2022.

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