RIPTA Customer Service Agents are available Monday-Friday 6:00 AM-4:30 PM, as well as Saturday and Sunday 8 AM – 12 PM and 1 PM – 4 PM.

Please call (401) 781-9400, email us by using the form or find specific contact information below. 

Schedule Information – (401) 781-9400

Customer Service – (401) 784-9500, ext. 2012

Administration Offices – (401) 784-9500

Flex Service Reservations –   (401) 784-9500, ext. 1220

RIde Paratransit Reservations – (401) 461-9760

Commuter Resource RI – (401) 784-9575   commuter@ripta.com

TDD RI Relay – 1-800-745-5555, or 711

Lost and Found (401) 784-9500, ext. 1133 
Open Monday through Friday from 8:30am to 12pm and 1pm to 3:30pm.

Click here for our Lost and Found Policy

Complaint Policy and Procedures

Your feedback is very important to us. It helps us meet our goal to provide safe, reliable, clean, and accessible service. Please fill out the form below and click the submit button at the bottom. Your comments will be reviewed carefully by our Customer Service Department.

Click here to see our Complaint Policy: Complaint Policy and Procedures

For civil rights complaints, including those based on Title VI and/or ADA, the following form may be submitted in accordance with our Compliant Policy and Procedures below. This Civil Rights Complaint Form is available in our Safe Harbor languages, found here.

Civil Rights Complaint Form