One-Call/One-Click Planning Study

RIPTA recently launched a planning process to consider developing a One-Call/One-Click transportation resource for Rhode Island. This resource would provide a single point of contact for customized trip planning information by phone or through a website, particularly for older adults, people with disabilities, and low-income individuals.  A One-Call/One-Click transportation resource was one of the main recommendations in the state’s Public Transit-Human Services Transportation Coordinated Plan.

For a local example of a One-Call/One-Click transportation resource, visit Mass Ride Match.

In September 2020, working with a consulting team led by Nelson\Nygaard, RIPTA gave virtual presentations to the regularly scheduled Accessible Transportation Advisory Committee and Human Services Transportation Coordinating Council meetings. In October, the consultants convened a group of partners for an online discussion before hosting three consumer focus groups for older adults, individuals with disabilities, advocates, and those who receive support from social service agencies. Two discussions for local transportation providers followed in December.

In February 2021, the consulting team completed a One-Call/One-Click Best Practices Review, which highlights the results of surveys and interviews with managers of One-Call/One-Click systems in other regions and outlines applicable lessons for Rhode Island.

Remaining project deliverables include development of a business plan, content development, and preliminary branding for a One-Call/One-Click system.