Human Services Transportation Coordination

The 2018 Rhode Island Human Services Transportation Coordinated Plan is now available:

What is the Coordinated Public Transit-Human Services Transportation Plan?

The Federal Transit Administration (FTA) requires a coordinated public transit-human services transportation plan developed through a local process that includes participation from private, non-profit, and public transportation providers; social service agencies; and the general public.

The coordinated plan identifies the transportation needs of individuals with disabilities, older adults, and people with low incomes; provides strategies for meeting those needs; and prioritizes transportation services for funding and implementation.  The goal is to ensure that federally assisted community transportation services are seamless, comprehensive, and accessible to those who rely on them for their lives, needs, and livelihoods.

One of the key recommendations of the plan was implemented in 2017 with the creation of a statewide Human Services Coordinating Council.

Also in 2017, RIPTA initiated the public process for updating Rhode Island’s Human Services Transportation Coordinated Plan. Bringing together representatives from dozens of public, private, and non-profit service providers and advocacy organizations, as well as affected consumers, the effort resulted in the identification of several priorities for improving human services transportation in Rhode Island, including:

•             Increasing funding for human services transportation

•             Increasing rural service area coverage

•             Ensuring affordability of human services transportation

•             Improving information sharing and communications

•             Capitalizing on technology opportunities

•             Increasing span and frequency of urban service

•             Reducing wait times through provision of on-demand or same-day service

•             Increasing travel training for new transit customers

•             Increasing customer service training for drivers