April 3, 2016

Press Releases

The Rhode Island Public Transit Authority (RIPTA) wants to know how satisfied their customers are with their bus service.  They are inviting their customers to take their fourth annual online Customer Satisfaction Survey, available on the RIPTA website from Monday, April 4 — Sunday, May 1, 2016.   Each participant will automatically be entered to win a RIPTA prize pack which includes a 10 Ride Pass, a $50 gift card to Revolution American Bistro and a $50 gift card to the Elmwood Diner.

Customers should visit RIPTA’s website and click on the Survey Link or they can find the survey directly at

For the Spanish version, visit The survey link will be active after 9 a.m. on Monday, April 4, 2016.  Surveys like these help RIPTA better understand its customers’ opinions of existing service and prioritize areas that need improvement.

 RIPTA is proud to be one of 18 transit agencies to be participating this year in the nationwide transit customer survey conducted by the American Bus Benchmarking Group (ABBG).  The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance definitions and measures. 

The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. RIPTA will be comparing the results to learn from other agencies’ successes as well as sharing successes of its own. For more information about this group and their members, visit

 For more information, please call 401-781-9400 or visit

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