RIPTA Launches Online Customer Satisfaction Survey

April 12, 2021

Press Releases

Survey will be available April 12 – May 9, 2021 

The Rhode Island Public Transit Authority (RIPTA) is inviting the public to participate in its eighth annual Customer Satisfaction Survey. Passengers, whether they ride frequently or infrequently, are invited to take the online survey which will be available on the RIPTA website from Monday, April 12, 2021 through Sunday May 9, 2021. Each participant will be eligible for the chance to win a RIPTA prize pack which will include $50 of bus fare value on a Wave account. 

“We strongly encourage people to take the survey,” said Scott Avedisian, RIPTA’s Chief Executive Officer.  “It only takes a few minutes, and what we learn from our passengers helps guide us in making both short-term and long-term decisions.  Our goal is to always learn from customers’ experiences.”

To take the survey, customers can visit RIPTA’s website and click on the Survey Link or they can find the survey directly at  For the Spanish version, use If anyone has trouble clicking on the links, they can copy them and paste them into the web browser of their choice. Please note that the survey will not become active until the morning of Monday, April 12th.

The survey was prepared by the American Bus Benchmarking Group (ABBG) and RIPTA is proud to be one of 17 transit agencies nationwide offering the survey this year. The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance measures.  
In addition to helping RIPTA, the combined result of the surveys from the participating transit agencies will help establish best practices in public transit. For more information about the ABBG and its members, please visit

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