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RIPTA LAUNCHES ONLINE CUSTOMER SATISFACTION SURVEY

April 9, 2013

Press Releases

The Rhode Island Public Transit Authority (RIPTA) wants to know how satisfied their customers are with their bus service.  They are inviting their customers to take the American Bus Benchmarking Group Customer Satisfaction Survey, available online from Sunday, April 7 – Sunday, May 5, 2013.   Each participant will be automatically entered to win a RIPTA prize pack if he/she chooses to provide their contact information.

Customers who are interested in participating should visit RIPTA’s website www.ripta.com and click on the Survey Link or they can find the survey directly at https://www.surveymonkey.com/s/riptasurvey. For the Spanish version, visit https://www.surveymonkey.com/s/riptasurveyESP. Surveys like these help RIPTA better understand its customers’ opinions of existing service and priorities areas that need improvement.

RIPTA is proud to be one of 14 transit agencies to participate in this nationwide transit customer survey through the American Bus Benchmarking Group (ABBG).  The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance definitions and measures. 

The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. RIPTA will be comparing the results to learn from other agencies’ successes as well as sharing successes of its own. For more information about this group and their members, visit http://americanbusbenchmarking.org.

For more information, please call 401-781-9400.

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