In accordance with the Americans with Disabilities Act, RIPTA considers requests for reasonable accommodations to its services from individuals who need such accommodations because of a disability. RIPTA also accepts and reviews complaints and concerns regarding its provision of services to those individuals.

To request an accommodation or register a complaint, please contact Deputy Chief of Transportation Paul Harrington, by mail, email, or phone at the address listed below. Upon request, RIPTA will, to the extent possible, provide auxiliary aides to facilitate communication with Mr. Harrington.

Paul Harrington

Deputy Chief of Transportation 

Rhode Island Public Transit Authority, 705 Elmwood Avenue, Providence, RI 02907

(401) 784-9500, extension 1285

pharrington@ripta.com

For civil rights complaints, including those based on Title VI and/or ADA, the following form may be submitted in accordance with our Compliant Policy and Procedures below. This Civil Rights Complaint Form is available in our Safe Harbor languages, found here.

Civil Rights Complaint Form