The Rhode Island Public Transit Authority (RIPTA) has been working hard through the COVID-19 health crisis to keep our state moving in the safest manner possible. We have maintained regular service and are devoting about 200 work hours every day to the cleaning and sanitation of our fleet. Our passengers also help by wearing face masks and observing social distancing as much as possible. To learn more about our efforts please click here.
The health and safety of passengers and our workforce is the top priority for the Rhode Island Public Transit Authority (RIPTA) as we work to keep our state moving every day. This information on this page will be updated as the situation evolves.
To prevent the spread of the COVID-19, transit should be used for essential travel only.
Yes. RIPTA is asking passengers to wear cloth face masks on board.
Yes. Passengers must wear face coverings in public, per Rhode Island Governor Gina Raimondo’s Executive Order 20-24. Face coverings can be made using scarf or extra cloth and should be used in addition to physical distancing and regular hand washing.
To help ensure that there is enough room for proper social distancing, we have reduced the number of passengers on board.
No more than 20 passengers will be allowed on any fixed-route bus.
Kennedy Plaza Intermodal Transportation Center
Newport Transportation Center
Pawtucket Transit Center
Photo ID Office at Kennedy Plaza
Photo ID Office at RIPTA Headquarters, 705 Elmwood Avenue, Providence
Lost & Found Office at RIPTA Headquarters, 705 Elmwood Avenue, Providence
Outdoor ticket vending machines in Kennedy Plaza.
Online at https://www.ripta.com/fares-passes
During this evolving situation, we’re temporarily waiving our shipping and handling fees. We want to ensure our passengers have access to the fare products they need.
RIPTA Headquarters, 705 Elmwood Avenue, Providence
Stop & Shop
We are extending the expiration deadline through August 1, 2020. You can still ride the bus, just show the driver your bus pass. We will let you know once the Photo ID Office reopens.
Call our Customer Service Department at 781-9400.
We will mail you a temporary card valid through August 1, 2020.
Once the Photo ID Office reopens, you will have to come in for a replacement card and pay the $20 replacement fee.
RIPTA has increased the frequency and intensity of all cleaning routines by utilizing EPA-approved, anti-viral cleaning agents in order to maintain the highest levels of sanitation. If you would like general news updates from RIPTA on this issue and service alerts in general, please visit https://www.ripta.com/service-alerts and fill out the blue “stay informed” box.
RIPTA will continue to consult with the Rhode Island Department of Health and the Centers for Disease Control and Prevention (CDC) to ensure appropriate preventative measures are being utilized.
We remind our passengers and employees to please follow health and safety protocols established by the CDC. These include recommendations to:
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that includes at least 60-percent alcohol.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, cough or sneeze into your elbow instead of your hands.
• Clean and disinfect frequently touched objects and surfaces.
• Individuals who are experiencing symptoms and may have traveled to areas of concern or have been in contact with someone who has traveled to these areas should call ahead to their healthcare provider before presenting for treatment.
Should you have questions or concerns about the coronavirus, please consult the CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/index.html or the Rhode Island Department of Health website at https://health.ri.gov/diseases/respiratory/?parm=163.